Medical errors account to around 100,000 unnatural deaths in
hospitals every year. With a pandemic by our side, the worldwide data has
multiplied and there is no doubt that we need a quick solution. You see, the
number is staggering. Hoping for a miracle to happen will be the most foolish
thing to do right now. In a country like India where common people don't have
access to quality healthcare, the current scenario should not come as a
surprise.
Governments are doing their bit, as per their public
statements and tweets. However, those efforts are as clearly visible as our
galaxy. It is probably the time for healthcare facilities to take charge and
introduce more efficient systems based on prevention. One right medical
consultation at the right moment can greatly reduce fatalities. Health surveys can help. In this
article, we will see how health surveys can add to patient experience.
Better safety
There can be nothing better for a patient to feel that they
are in safe hands. Patients expect a healthcare service to improve their health
and make their life safer. Mostly, patients fear whether they are being treated
right or not. Health surveys can
help address these fears and develop systems that ensure and offer safety at
each step from diagnosis to treatment. Sometimes, the very initial steps can
fill a patient with lots of doubts. It can be because of various reasons such
as old technologies, lack of transparency, and more.
Reduced numbers of
clinical visits
The nation is in the middle of a pandemic and the situation
seems to be unpredictable. With several steps being taken to combat the
situation, it is important for healthcare facilities to introduce systems based
on health surveys that can
significantly minimize the numbers of clinical visits. The only thing that can
stop the chain is social distancing and taking medical assistance online can be
a big step towards ensuring this. The survey data can later be used to develop
and introduce more such products that make lives easier and happier.
Improved
communication
Uncertain situations demand positivity and hope. Leaving
people isolated can make a harsh impact on their mental health and lead to
depression. Apart from the physical health, it is also the time to take steps
that ensure better mental hygiene for the common people. A survey can be used
as a tool to keep people engaged and hopeful. It can help improve communication
between patients and healthcare facilities by connecting them online and providing
patients with a platform to get medical assistance at any hour of the day, that
too without stepping out.
Increased levels of
satisfaction
One of the major reasons behind conducting health surveys is finding enough
data to identify problems and develop systems that can build reliability among
patients. Patients feel satisfied if they get what they expect from a
healthcare system. This also makes a positive impact on the facility's
reputation and the overall environment. Therefore, conducting a survey can be a
nice way to improve the satisfaction levels among patients. For this, there
must be enough information regarding their experience and expectations which is
only possible with the help of a detailed questionnaire.
In a nutshell
The pandemic has caused significant harm to livelihoods and
lives. It has not only disrupted the economy but also the well-being of
citizens. All this has somehow led to the lack of trust among patients for
healthcare facilities. It will take a collective effort to improve things where
governments offer the required support and healthcare facilities take steps to
use innovation for making their services better.
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